---
title: "WhatsApp Business API and chatbots for Saudi businesses | kerneltics"
description: "Official WhatsApp Business API with an Arabic chatbot that answers customers, confirms orders and bookings, and hands the rest to a person. One number for the whole team and Meta-approved message campaigns. For shops, clinics and service companies in Saudi Arabia."
lang: en
canonical: https://www.kerneltics.com/en/solutions/whatsapp-api
source: https://www.kerneltics.com/en/solutions/whatsapp-api
alternate_ar: https://www.kerneltics.com/solutions/whatsapp-api
---

# WhatsApp Business API and chatbots for Saudi businesses | kerneltics

> Official WhatsApp Business API with an Arabic chatbot that answers customers, confirms orders and bookings, and hands the rest to a person. One number for the whole team and Meta-approved message campaigns. For shops, clinics and service companies in Saudi Arabia.

Most of your customers already talk to you on WhatsApp. The difference is that replies take seconds instead of hours, the whole team works one number, and no conversation gets lost.

## The problem we fix
- The WhatsApp number lives on one employee's phone, and when they are away the conversations stop.
- The same question a hundred times a day: price, hours, location, order status.
- Bulk messages from the regular app get the number banned.
- No record of who spoke to whom, what was promised, and when.

## What we build
- **Official WhatsApp Business API setup:** Meta Business verification, connecting the number, display name approval and message templates. We do these steps every week for our clients and know exactly where they get stuck.
- **An Arabic chatbot that understands dialect:** Answers the repeated questions from your own information, collects order or booking details, and hands over to a person when it should. It never invents a price or a date.
- **A shared team inbox:** Every employee on the same number from the browser or phone, with conversation assignment, internal notes and canned replies.
- **Campaigns and automated messages:** Appointment reminders, order confirmations, shipment status and offers to people who opted in, all through Meta-approved templates so the number is never banned.
- **Integration with your systems:** Your online store, Odoo, the booking system or a simple sheet. The message is triggered by the event itself, nobody types it.

## How the project runs
1. **Define the use:** Which messages you get most, what the bot should handle, and what must stay with a person.
2. **Activation and verification:** We prepare the Meta Business account, connect the number and get templates approved. This stage depends on Meta's review speed.
3. **Building the replies and testing:** We write the bot's knowledge from your real information and test it with your team before customers see it.
4. **Launch and follow-up:** We launch, watch the conversations for the first weeks, and fix the replies that did not land.

## Frequently asked questions
### What is the difference between the WhatsApp API and the WhatsApp Business app?
The app is free and enough for one person on one phone. The API lets a whole team work the number, allows automated replies and approved campaigns, and is billed by Meta per conversation. We cover the details in our post on the WhatsApp API for Saudi shops.

### What do messages cost?
Meta charges by message category and the customer's country, and the rates change. We show you the current rates from the source and estimate against your own volume.

### Can the bot reply in both Arabic and English?
Yes, it replies in the customer's language. Our Arabic uses the dialect people actually write in, not formal press-release Arabic.

### Do we need your K-Message platform, or do you build something custom?
Either. K-Message is ready and you can start within days; a custom build suits requirements no ready-made platform covers.

## See what WhatsApp could look like for you
[Book a free consultation](https://www.kerneltics.com/en/book)

## Related
- [WhatsApp Business API for Saudi shops: cost and when you need it](https://www.kerneltics.com/en/blog/whatsapp-business-api-for-saudi-shops)
- [Booking and follow-up for clinics](https://www.kerneltics.com/en/solutions/clinics)