Cancellation and Refund Policy | kerneltics

Scope

This policy applies to kerneltics digital and professional services, including websites, apps, Odoo, integrations, automation, and consultations.

Proposals and approval

Scope, deliverables, timeline, fees, and payment schedule are defined in each project proposal or agreement. Work begins after client approval and payment of the agreed amount.

Cancellation before work starts

If the client cancels before actual work starts or resources are reserved, paid amounts may be refunded after deducting transfer fees or non-refundable third-party costs.

Cancellation after work starts

After work begins, payments cover time, resources, and completed or scheduled deliverables. Future unstarted milestones may be cancelled after settling amounts due.

Revisions and acceptance

• Each service includes the number of revisions agreed in the proposal or contract.
• Any request outside scope or after milestone approval is treated as additional work.
• Written approval, launch, or use of a deliverable counts as acceptance of that milestone.

Possible refund cases

• A duplicate payment or clear billing error.
• Cancellation of a service that has not started and for which resources have not been reserved.
• Inability to deliver an agreed scope after a reasonable opportunity to resolve the issue.

Non-refundable items

• Work that has been completed, approved, or used.
• Third-party costs such as domains, hosting, licenses, ads, and payment fees.
• Refund requests caused by change of mind or client delays in providing requirements.